Warranty Program & Return Policy
Terms and Conditions for Optic LED
10 Year industry Best Warranty is a good indicator of the quality of these Optic LED Grow Light Fixtures. Optic LED fully stands behind their high quality LED Grow Lights and guarantees to keep them performing great for you 10 years or longer! Optic LEDs are engineered with industry best components including USA Made CREE LEDS, Samsung LEDs, Meanwell Drivers and massively overbuilt heatsinks for passive cooling. Optic LED last years longer than other LED Grow Lights and also maintain their value better as they are backed with the more robust warranty coverage.
Models Covered under 10 Year Warranty
Optic 1 54w Optic 1 VEG 54w
Optic 1 XL 100w Bloom Enhancer Array 120w
Optic 4XL NEXTGEN Optic 8+ NEXTGEN
Slim 650S Slim 600S
Slim 500S Slim 320S
Slim 100 Slim 720S
Slim 320H VEG
GMax 150 GMax 300
PhatSlim 1XL PhatSlim 1
Optic 150/300 VEG Optic 2 Gen 4
Optic 4 Gen 4 Optic 6 Gen 4
We are so confident in our commercial grade Optic LED Grow Light products that we back them with the industry's first 10 year Warranty. Optic LEDs are engineered with plug and play connectors on all of the components to make it easy for any grower to simply plug in a new part to fix their light. Growers need to be able to keep their lights in their gardens so by having a part sent directly to them which they can easily plug in, keeps them for having to pay to ship the light in for repair and avoid costly down time.
Optic LED growers love that we have the warranty parts right on our website for free so existing customers can order a part for their light at any time and of course free of cost. Most parts shipout with Canada Post and the growers are able to have their light back to 100% as soon as possibe. If you need help finding out the problem you just email our team at WarrantyClaim@opticLEDGrowLights.com and we will direct you.
During the 10 year warranty period , Optic LED will support you to repair your Light fixture that is defective. Optic LED covers costs to send you the needed part needed to fix your light. You can order your free parts at any time just make sure it matches your original order name. Most parts also have a video that shows you how to "Plug in the Part". These lights are engineered with less than 10 different components so it makes it very easy to figure out the problem and plug in the new part.
to file a warranty claim contact us here.
- Contact WarrantyClaim@OpticLEDGrowLights.com
What is Not Covered
This 10 year warranty does not cover any damage, deterioration or malfunction resulting from any alteration, modification, improper or unreasonable use or maintenance, misuse, abuse, neglect, exposure to excess moisture or other acts of nature. This warranty does not cover any damage, deterioration or malfunction resulting from the modification of this product, any unauthorized tampering with this product.
*How to make a Warranty Claim
In order to enforce the rights under this warranty, the original purchaser must notify Optic LED of a warranty claim by emailing Optic LED
- 2-4 pictures of the light, one of the sticker on the top of the light
- A video would be helpful if it makes it easier to show the problem
- brief description of the problem.
- the name you ordered under
- your current shipping address.
Where do I email my Warranty Claim information?
Located in USA, Email: WarrantyClaim@OpticLEDGrowLights.com
Located in Canada, Email: Info@OpticLEDGrowLights.com
Located Outside of N.America: Email: Warranty@OpticLEDGrowLights.com
The Optic LED representative will request 2-4 photos showing defect and the light in its entirety so they can submit an official warranty claim. Its very important that we receive a picture that shows the defect up close but also pictures that show the light in its entirety. Once the claim is submitted with the correct photos a response back on the warranty claim will take 1-2 business days.
When the response comes back from your claim you will get a resolution plan to get your light back up and running at 100% in a timely manner. Our light is designed with all plug and play connectors so growers can easily plug in a new part if anything ever happens helping avoid costly down time or having to pay to send your light in for repair.
5 Year Repair / Replacement Warranty - Models Covered
Optic 2 Gen3 Optic 2 VEG Gen3
Optic 4 Gen3 Optic 6 Gen3
5 Year Repair / Replacement Warranty
For GEN2 Optic 2, 4 & 6 now you can just order your warranty repair kit right on the website.
Generation 1 & 2 Optic LEDs purchased in 2016, 2017 & the first 9 months of 2018 are backed by a 5 year Repair Warranty. We will help support you to get any components needed for your light so its running at 100%. If you purchased your Optic LED used from another grower we will still support you to supply the necessary parts to keep your light running at 100% however you will have to cover your own shipping costs.
IMPORTANT: If the package is lost in transit, you will need to file a claim with Canada Post And Optic LED Canada
Optic LED Canada is not responsible for lost or stolen packages during shipping.
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