Warranty & Returns

Warranty Program & Return Policy

Terms and Conditions for Optic LED

 

 

Warranty Program: 

         10 Year industry Best Warranty is a good indicator of the quality of these Optic LED Grow Light Fixtures. Optic LED fully stands behind their high quality LED Grow Lights and guarantees to keep them performing great for you 10 years or longer! Optic LEDs are engineered with industry best components including USA Made CREE LEDS, Samsung LEDs, Meanwell Drivers and massively overbuilt heatsinks for passive cooling. Optic LED last years longer than other LED Grow Lights and also maintain their value better as they are backed with the more robust warranty coverage. 

         

Models Covered under  10 Year Warranty

Optic 1 54w                        Optic 1 VEG 54w

Optic 1 XL 100w                 Far Red Bloom Enhancer 120w            

Optic 4XL NEXTGEN        Optic 8+ NEXTGEN

Slim 600H                          Slim 480H

Slim 320H                          Slim 100H

PhatSlim 1XL                     PhatSlim 1

Optic 150/300 VEG           Optic 2 Gen 4

Optic 4 Gen 4                   Optic 6 Gen 4

 

               We are so confident in our commercial grade Optic LED Grow Light products that we back them with the industry's first 10 year Warranty. Optic LEDs are engineered with plug and play connectors on all of the components to make it easy for any grower to simply plug in a new part to fix their light. Growers need to be able to keep their lights in their gardens so by having a part sent directly to them which they can easily plug in, keeps them for having to pay to ship the light in for repair and avoid costly down time. 

           Optic LED growers love that we have the warranty parts right on our website for free so existing customers can order a part for their light at any time and of course free of cost. Most parts shipout with Canada Post and the growers are able to have their light back to 100% as soon as possibe. If you need help finding out the problem you just email our team at WarrantyClaim@opticLEDGrowLights.com and we will direct you. 

 

       During the 10 year warranty period , Optic LED will support you to repair your Light fixture that is defective. Optic LED covers costs to send you the needed part needed to fix your light. You can order your free parts at any time just make sure it matches your original order name. Most parts also  have a video that shows you how to "Plug in the Part". These lights are engineered with less than 10 different components so it makes it very easy to figure out the problem and plug in the new part. 

 

      to file a warranty claim contact us here.

- Contact WarrantyClaim@OpticLEDGrowLights.com

 

What is Not Covered

This 10 year warranty does not cover any damage, deterioration or malfunction resulting from any alteration, modification, improper or unreasonable use or maintenance, misuse, abuse, neglect, exposure to excess moisture or other acts of nature.  This warranty does not cover any damage, deterioration or malfunction resulting from the modification of this product, any unauthorized tampering with this product.

-click here to see 30 Day Money Back Guarantee

*How to make a Warranty Claim

             In order to enforce the rights under this warranty, the original purchaser must notify Optic LED of a warranty claim by emailing Optic LED

- 2-4 pictures of the light, one of the sticker on the top of the light

- A video would be helpful if it makes it easier to show the problem

- brief description of the problem.

- the name you ordered under

- your current shipping address.

 

Where do I email my Warranty Claim information? 

Located in USA, Email: WarrantyClaim@OpticLEDGrowLights.com

Located in Canada, Email: Info@OpticLEDGrowLights.com

Located Outside of N.America: Email: Warranty@OpticLEDGrowLights.com

  The Optic LED representative will request 2-4 photos showing defect and the light in its entirety so they can submit an official warranty claim. Its very important that we receive a picture that shows the defect up close but also pictures that show the light in its entirety. Once the claim is submitted with the correct photos a response back on the warranty claim will take 1-2 business days.

      When the response comes back from your claim you will get a resolution plan to get your light back up and running at 100% in a timely manner. Our light is designed with all plug and play connectors so growers can easily plug in a new part if anything ever happens helping avoid costly down time or having to pay to send your light in for repair. 

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5 Year Repair / Replacement Warranty - Models Covered

Optic 2 Gen3               Optic 2 VEG Gen3

Optic 4 Gen3                Optic 6 Gen3

 5 Year Repair / Replacement Warranty

      

 

For GEN2 Optic 2, 4 & 6 now you can just order your warranty repair kit right on the website. 

Warranty Repair kits for Optic 2, Optic 4 & Optic 6 (Gen 2's)

If you bought your Optic 2, 4 or 6 before 10/1/2018 order your warranty repair kit for free right here by clicking this link. >>>>

 Replacement LED Boards - order here

 Replacement Built in Timer / Control Panel - order here

 

 Generation 1 & 2 Optic LEDs purchased in 2016, 2017 & the first 9 months of 2018 are backed by a 5 year Repair Warranty. We will help support you to get any components needed for your light so its running at 100%. If you purchased your Optic LED used from another grower we will still support you to supply the necessary parts to keep your light running at 100% however you will have to cover your own shipping costs. 

 

IMPORTANT: If the package is lost in transit, you will need to file a claim with Canada Post And Optic LED Canada

Optic LED Canada is not responsible for lost or stolen packages during shipping. 

Terms of Use

The terms and conditions set forth below (the “terms”) govern you while on this site on the World Wide Web (the “site”) and are legally binding on you. If you do not agree with any of the listed conditions, do not access or otherwise use this site or any information contained on this site. Your use of the site shall be deemed to be your agreement to each of the terms set forth below

General use Restrictions

Optic LED Grow Lights LLC grants you the limited right to display the Materials only on your personal computer for your personal use. You agree not to use the materials for any other purpose without the prior written consent of Optic LED Grow Lights LLC. Without limitation, you agree not to reproduce, re-distribute, sell, publish, broadcast or circulate any information contained in the materials to anyone, including others in the same company or organization. You may not post content from this site to news groups, mail lists, or bulletin boards. You acknowledge and agree that, except as set forth herein, you have no right to modify, edit, alter or enhance any of the materials in any manner. This limited license terminates automatically, without notice to you, if you breach any of these terms.
You acknowledge that this site may include certain inaccuracies or typographical errors which may affect the quality of materials and third-party content. You acknowledge that the materials or any third-party content have not been independently verified or authenticated in whole or in part by Optic LED Grow Lights LLC, and agree that Optic LED Grow Lights LLC does not warrant the accuracy or timeliness of materials or the third-party content, and further agree that Optic LED Grow Lights has no liability for any omissions in the materials and content, whether provided by Optic LED Grow Lights LLC or any third-party.

General disclaimer

Services and Materials are intended only for Optic LED Grow Lights’ customers. Optic LED Grow Lights LLC grants you no license or property rights to any such Services and Materials.  Optic LED Grow Lights does not warrant the accuracy, completeness, or reliability of Services and Materials and other items contained on this server or any other server. Therefore, you are not to rely on any Services and Materials provided in this site unless we expressly advise you in writing that you can…Please do not rely upon or utilize the Services and Materials to purchase, sell, trade, or transact in any securities. 

Local Laws

Optic LED Grow Lights LLC controls and operates this site from its headquarters in the United States of America. If you use this site from outside the United States of America, you are entirely responsible for compliance with applicable local laws, including but not limited to the export and import laws of other countries in relation to the materials and third-party content.

 

Trademarks

“Optic LED Grow Lights”, “Optic LED”, “opticledgrowlights.com”, “Optic LED Grow Lights in the United States and other countries. Unauthorized use or duplication of these marks is strictly prohibited by law.

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