Warranty & Returns

Warranty Program

Warranty Program & Return Policy

Terms and Conditions for Optic LED

Industries only Lifetime Warranty - 

ALL CREE COBS - Lifetime replacement warranty

ALL Meanwell Drivers - Lifetime replacement warranty

 

What is Lifetime warranty? 

         Lifetime warranty cover all CREE COBs & Meanwell Drivers for life with no end date. If a CREE COB LED chip or a Meanwell Driver goes out we will send you a brand new one for as long as you want to grow with your light. 

         Lifetime warranty on the models listed below gives you industry best 10 year warranty coverage on all components in your light and CREE's COBs and Drivers are covered for Life.

Models Covered under Lifetime Warranty / 10 Year Warranty

Optic 1 54w                        Optic 1 VEG 54w

Optic 1 XL 100w                 Far Red Bloom Enhancer 120w

Optic 4XL 460w                  Optic 8+ 500w

 

               We are so confident in our commercial grade Optic LED Grow Light products that we back them with the industry's first & only Lifetime Warranty. During the 10 year warranty period (Lifetime warranty period), Optic LED will support you to repair your Light fixture that is defective. Optic LED will cover costs associated with the repair such as shipping warranty parts. Our lifetime warranty will cover you for a span of 10 years and for Life on your COB LED Chips and Meanwell Drivers!

             Replacement Warranty Coverage lasts for 1 years from the date of original purchase in the rare case that you have a defective light. In order to use your replacement warranty you will need to file a warranty claim with Optic LED Warranty Support Team including pictures and get pre approval to arrange shipping your light back to Optic LED Headquarters. Optic LED will cover the cost of the replacement light and the shipping cost to send you the new light. You will be responsible for covering the shipping cost to send your light into Optic LED for replacement. 

- Contact WarrantyClaim@OpticLEDGrowLights.com

 

What is Not Covered

This Lifetime warranty does not cover any damage, deterioration or malfunction resulting from any alteration, modification, improper or unreasonable use or maintenance, misuse, abuse, neglect, exposure to excess moisture or other acts of nature.  This warranty does not cover any damage, deterioration or malfunction resulting from the modification of this product, any unauthorized tampering with this product.

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*How to make a Warranty Claim

             In order to enforce the rights under this warranty, the original purchaser must notify Optic LED of a warranty claim by emailing Optic LED

- 2-3 pictures of the light

- brief description of the problem.

- name you ordered under

- your current shipping address.

 

Where do I email my Warranty Claim information? 

Located in USA, Email: WarrantyClaim@OpticLEDGrowLights.com

Located in Canada, Email: Info@OpticLEDGrowLights.com

Located Outside of N.America: Email: Warranty@OpticLEDGrowLights.c

  The Optic LED representative will request 2-3 photos showing defect and the light in its entirety so they can submit an official warranty claim. Its very important that we receive a picture that shows the defect up close but also pictures that show the light in its entirety. Once the claim is submitted with the correct photos a response back on the warranty claim will take 1-2 business days.

      When the response comes back from your claim you will get a resolution plan to get your light back up and running at 100% in a timely manner. Our light is designed with all plug and play connectors so growers can easily plug in a new part if anything ever happens helping avoid costly down time or having to pay to send your light in for repair. Under the Lifetime Warranty you may also choose to have your light replaced by sending it in and exchanging it for a brand new light if your within your first 3 years. 

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5 Year Repair / Replacement Warranty - Models Covered

Optic 2 Gen3               Optic 2 VEG Gen3

Optic 4 Gen3                Optic 6 Gen3

 5 Year Repair / Replacement Warranty

      We are so confident in our commercial grade Optic LED Grow Light products that we back them with a 5 Year Warranty. During the warranty period, Optic LED will support you to either repair your Light fixture that is defective. Optic LED will incur all costs associated with the repair of your Light Fixture (excluding return shipping costs unless your within your first 90 days) . Optic LED will support you to receive the part and plug it in yourself just following 1 of our easy videos. If you choose to do your own repair and avoid having to send your light in, we will provide you with a short video that shows how easy it is to install a new part. Optic 2, 4 & 6 are all engineered with plug and play connectors on all of the components so if anything ever does happen its very easy to open the lid, and plug in a new part and avoid costly down time. 

What is Not Covered

This Lifetime warranty does not cover any damage, deterioration or malfunction resulting from any alteration, modification, improper or unreasonable use or maintenance, misuse, abuse, neglect, exposure to excess moisture or other acts of nature.  This warranty does not cover any damage, deterioration or malfunction resulting from the modification of this product, any unauthorized tampering with this product.

 

For GEN2 Optic 2, 4 & 6 now you can just order your warranty repair kit right on the website. 

Warranty Repair kits for Optic 2, Optic 4 & Optic 6 (Gen 2's)

If you bought your Optic 2, 4 or 6 before 10/1/2018 order your warranty repair kit for free right here by clicking this link. >>>>

 Replacement LED Boards - order here

 Replacement Built in Timer / Control Panel - order here

 

 Generation 1 & 2 Optic LEDs purchased in 2016, 2017 & the first 9 months of 2018 are backed by a 5 year Repair Warranty. We will help support you to get any components needed for your light so its running at 100%. If you purchased your Optic LED used from another grower we will still support you to supply the necessary parts to keep your light running at 100% however you will have to cover your own shipping costs. 

Terms of Use

The terms and conditions set forth below (the “terms”) govern you while on this site on the World Wide Web (the “site”) and are legally binding on you. If you do not agree with any of the listed conditions, do not access or otherwise use this site or any information contained on this site. Your use of the site shall be deemed to be your agreement to each of the terms set forth below

General use Restrictions

Optic LED Grow Lights LLC grants you the limited right to display the Materials only on your personal computer for your personal use. You agree not to use the materials for any other purpose without the prior written consent of Optic LED Grow Lights LLC. Without limitation, you agree not to reproduce, re-distribute, sell, publish, broadcast or circulate any information contained in the materials to anyone, including others in the same company or organization. You may not post content from this site to news groups, mail lists, or bulletin boards. You acknowledge and agree that, except as set forth herein, you have no right to modify, edit, alter or enhance any of the materials in any manner. This limited license terminates automatically, without notice to you, if you breach any of these terms.
You acknowledge that this site may include certain inaccuracies or typographical errors which may affect the quality of materials and third-party content. You acknowledge that the materials or any third-party content have not been independently verified or authenticated in whole or in part by Optic LED Grow Lights LLC, and agree that Optic LED Grow Lights LLC does not warrant the accuracy or timeliness of materials or the third-party content, and further agree that Optic LED Grow Lights has no liability for any omissions in the materials and content, whether provided by Optic LED Grow Lights LLC or any third-party.

General disclaimer

Services and Materials are intended only for Optic LED Grow Lights’ customers. Optic LED Grow Lights LLC grants you no license or property rights to any such Services and Materials.  Optic LED Grow Lights does not warrant the accuracy, completeness, or reliability of Services and Materials and other items contained on this server or any other server. Therefore, you are not to rely on any Services and Materials provided in this site unless we expressly advise you in writing that you can…Please do not rely upon or utilize the Services and Materials to purchase, sell, trade, or transact in any securities. 

Local Laws

Optic LED Grow Lights LLC controls and operates this site from its headquarters in the United States of America. If you use this site from outside the United States of America, you are entirely responsible for compliance with applicable local laws, including but not limited to the export and import laws of other countries in relation to the materials and third-party content.

 

Trademarks

“Optic LED Grow Lights”, “Optic LED”, “opticledgrowlights.com”, “Optic LED Grow Lights in the United States and other countries. Unauthorized use or duplication of these marks is strictly prohibited by law.

 

 

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